Effective Date: August 5, 2026 Last Updated: August 5, 2026

Welcome to Vertex Learnbox (“we,” “our,” or “us”). We are Southern Africa’s premier EdTech platform, dedicated to empowering students through an intelligent, mobile-first learning ecosystem.

We take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://vertexlearnbox.com), use our Progressive Web Application (PWA), access our Tutor Marketplace, or interact with our integrated artificial intelligence (ITHUTEX).

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you. Because Vertex Learnbox is an interactive “System of Action,” we collect the following categories of data:

A. Personal Identification & Authentication Data

  • Contact Information: Name, email address, and mobile phone number (vital for account recovery, primary sign-in, and WhatsApp integration).
  • Account Credentials: Usernames, passwords, and security PINs.
  • Profile Data: Profile pictures, location (country/city), and biography (especially for registered tutors).

B. Academic & Performance Data

  • Curriculum Context: The specific educational tracks you select (e.g., LGCSE, IEB, NSC, Cambridge, IBDP) and your chosen subjects.
  • Learning Analytics: Course progress, video watch times, spaced repetition metrics, and flashcard interaction data.
  • Exam & Assessment Data: Past paper sprint results, dynamically calculated predicted grades, submission versions, and assignment evaluations.
  • AI Interactions: Chat logs, study queries, and prompts submitted to ITHUTEX for the purpose of generating personalized tutoring and study materials.

C. Financial & Transactional Data

  • Payment Details: Billing address and transaction history.
  • Note on Payment Processing: We integrate deeply with local and international payment gateways including Vodacom Lesotho M-Pesa, EcoCash, C-Pay, and standard credit card processors. We do not store your raw payment details (like credit card numbers or Mobile Money PINs) on our servers; these are processed securely by our trusted third-party payment providers via secure APIs and STK Pushes.

D. Device & Usage Data

  • Device Information: Mobile device type, operating system (Vertex OS optimizations), browser type, and screen resolution.
  • Usage Logs: IP addresses, access times, pages viewed (e.g., Course Archives, Question Banks), and the routes you take through our platform.

2. How We Use Your Information

We use the information we collect to operate, maintain, and provide the features and functionality of Vertex Learnbox, specifically to:

  • Deliver Personalized Education: Utilize ITHUTEX to analyze your academic data, instantly pinpoint learning gaps, and generate tailored study flashcards and curriculum-specific tutoring.
  • Facilitate the Tutor Marketplace: Connect students with qualified freelance educators, enabling live bookings, digital classroom management, and secure communication.
  • Process Transactions: Manage subscriptions (Basic, Premium, Elite), process subject add-ons, and ensure frictionless checkout using mobile money (M-Pesa, EcoCash) and card payments.
  • Platform Optimization: Ensure our mobile-first UI/UX functions perfectly across all devices, reducing data friction for students in low-bandwidth areas.
  • Communication: Send you administrative messages, C-Pay OTP verification codes, course announcements, password resets, and marketing communications (which you can opt out of at any time).
  • Analytics & Grading: Calculate momentum, grade boundaries, cohort caches, and dynamic past-paper testing results.

3. Cookies and Local Storage

Vertex Learnbox uses cookies, local storage, and similar tracking technologies to track user activity and store certain information to ensure a seamless experience. Specifically, we use cookies for:

  • Authentication & Security: Keeping you logged in securely via our Paid Memberships Pro (PMPro) integration.
  • State Management: Injecting cookies (e.g., vertex_preferred_payment, _vx_user_curriculum, _vx_user_subjects) to seamlessly route you to the correct payment gateways and ensure your curriculum paths persist during upgrades.
  • Performance: Caching data to ensure our Progressive Web App loads instantly on mobile devices.

4. How We Share Your Information

We do not sell your personal data. We may share your information in the following situations:

  • With Tutors & Educators: If you enroll in a live digital classroom, your relevant academic data and profile will be shared with the respective tutor to facilitate learning.
  • With Service Providers: We share data with third-party vendors who perform services for us, including payment processing (M-Pesa, EcoCash, C-Pay), server hosting, database management, and AI processing (e.g., passing anonymized curriculum context to our AI language models).
  • For Legal Compliance: We may disclose your data where legally required to do so in order to comply with applicable law, governmental requests, or judicial proceedings (including the Lesotho Data Protection framework).

5. Data Security

We implement enterprise-grade security measures designed to protect your personal information. Our architecture utilizes secure SSL encryption, strict cross-origin messaging verification, sanitized database payloads, and rigid firewall rules across our custom Vertex OS environment. However, please be aware that no security measure is impenetrable, and no method of data transmission over the internet can be guaranteed against any interception or other type of misuse.

6. Your Data Privacy Rights

Depending on your jurisdiction (and in alignment with best global data protection practices), you may have the right to:

  • Request Access: Request a copy of the personal data we hold about you.
  • Request Correction: Correct any inaccurate or incomplete personal information.
  • Request Deletion: Request that we delete your account and personal data from our active databases (Note: Exam history and transaction records may be retained for legal and auditing purposes).
  • Withdraw Consent: Withdraw your consent to our processing of your data at any time.

To exercise these rights, please contact us using the information provided below.

7. Children’s Privacy

Vertex Learnbox is designed for high school students, graduates, and lifelong learners. We do not knowingly collect personally identifiable information from children under the age of 13 without verifiable parental consent. If we become aware that we have collected personal data from a child under 13 without such consent, we will take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our platform, technology, or legal requirements. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date.” We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have questions, comments, or concerns about this Privacy Policy, please contact our support and compliance team at:

Vertex Learnbox